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FLOODING - CONTACTS FOR HELP

17th of October, 2024

Following on from the recent adverse weather, please find below information from LCC as to how to report flood concerns:

 

  • If they currently have flood water in their homes or business premises, they should quickly switch off any electrical appliances at basement & ground floor level, and move their most valuable belongings off the floor to minimise the risk of damage, not forgetting family photos & heirlooms. They will get advice from their buildings & contents insurers about what to do next. If they don’t have insurance, they are best advised to contact their local district or city council for help with cleaning up.

 

  • If anyone has had foul water (dirty water from sewers) coming into their property, they should report it to their local water company (where they pay their water rates), which may be able to help with cleaning and will certainly want to investigate any possible failings in their networks. United Utilities covers most of Lancashire with Yorkshire Water providing services in parts of East Lancashire. Telephone numbers are:
  • United Utilities plc: 0345-672-3723
  • Yorkshire Water plc: 0345-124-2424

 

  • Any long-lasting ponding of water in the road should be reported to LCC Highways for investigation and appropriate repairs. If this is or may be connected to a blocked gully, it can be reported as a highway fault through our website http://www.lancashire.gov.uk/roads-parking-and-travel-report-it/ . If it is anything more complicated than that, we advise that people either telephone on 0300-123-6780 during normal working hours or send the information in an email any time to : highways@lancashire.gov.uk including as much detail as possible.

 

  • The Lead Local Flood Authority – represented by the Flood Risk Management team – needs to know about all flooding events, especially where it has come into private property, so that we can investigate responsibly and identify whether there may be a case for grant funding to help with long-term improvements to an area. 'Private property' includes homes, gardens & garages, farms/fields and business premises. Please report to us by telephone on 0300-123-6780 during normal working hours or by email any time to : highways@lancashire.gov.uk with as much detail as possible. If we need to share the information with other drainage authorities for a full investigation, we will do so under carefully controlled data protection processes. We will not pass the information on to any insurance companies, trades companies, newspapers, private individuals or other people/organisations outside the flood risk management authorities. If the issues have already been reported to another drainage authority (for example the Environment Agency, the district/city council or United Utilities), it doesn’t need reporting again to us because of the data-sharing arrangements.